Shipping policy
Shipping Policy
Last updated: 25/07/2026
Thank you for shopping with NIBSY. We carefully prepare each order and aim to have your NIBSY on its way as quickly as possible.
Where We Ship
We currently ship to addresses within Australia.
We also ship to selected international destinations. Available destinations and shipping charges will be displayed at checkout.
Order Processing
Orders are generally processed and dispatched within 2–3 business days after payment has been received.
Orders placed on weekends or Queensland public holidays will be processed on the next business day.
During launches, sales, pre-order periods or other busy times, processing may take slightly longer. We will communicate any significant delays where possible.
Pre-orders
Products marked as pre-order will be dispatched around the estimated date shown on the product page.
Pre-order dispatch dates are estimates and may be affected by manufacturing, freight, customs or other circumstances outside our reasonable control.
Where an order contains both pre-order and in-stock products, the full order may be held and shipped together unless otherwise stated.
We will contact customers if there is a significant delay.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
Customers are responsible for reviewing all shipping costs before completing their purchase.
Estimated Australian Delivery Times
Once dispatched, estimated delivery times are:
Standard shipping: 3–8 business days
Express shipping: 1–4 business days
Delivery to regional or remote areas may take longer.
These timeframes are estimates only and begin from the date the order is dispatched, not the date the order is placed.
Tracking
Where tracking is available, you will receive a dispatch confirmation email containing your tracking information.
Tracking may take up to 24 hours to update after the parcel has been collected by the carrier.
Please check your junk or spam folder if you have not received your dispatch email.
Delivery Delays
Delivery may be affected by carrier delays, weather, public holidays, customs processing, incorrect delivery information or other circumstances outside our reasonable control.
Although delivery estimates are not guaranteed, NIBSY remains responsible for supplying your order in accordance with Australian Consumer Law. Online customers retain the usual consumer rights.
Please contact us at infonibsy@gmail.com if your order is significantly delayed so we can investigate.
Incorrect or Incomplete Addresses
Please check your delivery address carefully before completing your order.
If you notice an error, contact us at infonibsy@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
If an order is returned to us because the address supplied was incorrect, incomplete or could not be accessed, the customer may be required to pay the reasonable cost of redelivery.
We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.
Missing Parcels
If your tracking shows no movement for an extended period, or your parcel has not arrived within a reasonable time after the estimated delivery date, please contact us at infonibsy@gmail.com.
We will investigate the delivery with the shipping carrier.
Please do not state that NIBSY has no responsibility once a parcel is handed to the carrier. That wording can create problems because your policy cannot override customers’ consumer-guarantee rights.
Where an order is confirmed as lost during delivery, we will provide an appropriate remedy, which may include a replacement or refund.
Damaged Orders
Please inspect your order when it arrives.
If your order has been damaged during delivery, contact us as soon as possible at infonibsy@gmail.com and include:
- your order number;
- photographs of the damaged product;
- photographs of the external packaging; and
- a brief description of the damage.
We will assess the issue and provide an appropriate solution in accordance with our Returns and Refunds Policy and Australian Consumer Law.
Unclaimed or Returned Parcels
If a parcel is not collected, is refused or is returned to us because delivery could not be completed, we will contact you.
Reasonable redelivery costs may apply unless the delivery failure was caused by NIBSY or the shipping provider.
International Orders
International customers are responsible for any customs duties, taxes, import charges or handling fees imposed by the destination country.
These charges are not controlled by NIBSY and are not included in the product or shipping price unless expressly stated.
International delivery timeframes may be affected by customs processing.
Contact Us
For shipping or delivery questions, contact:
NIBSY
Email: infonibsy@gmail.com
Before publishing, you need to decide only three details:
- Your normal processing time.
- Your estimated standard and express delivery times.
- Whether you will offer free shipping above a certain order value.