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Frequently Asked Questions

Quick answers to the things parents ask us most.

About NIBSY

What is NIBSY and how does my child use it?

NIBSY is a tiny wearable sensory companion for little hands and big feelings. Your child can wear NIBSY on their thumb, hold it in their hand, squeeze it, rub the textured back or keep it close in a pocket.

It gives children something familiar to hold during school drop-offs, transitions, appointments, travel, bedtime worries and other moments when they need a little extra reassurance. When they can't hold your hand, they can hold NIBSY.

How is NIBSY different from an ordinary fidget toy?

NIBSY combines sensory comfort with the emotional connection of a little friend. Each NIBSY is quiet, discreet and small enough to travel with your child. It can be worn, squeezed or rubbed without the noise and distraction of many traditional fidget toys.

Every character also represents a strength your child can carry with them: Calm. Bravery. Positive thinking. Confidence. Friendship.

NIBSY is not simply something to keep hands busy. It is a familiar companion designed to support children through everyday moments that can feel big.

Why do children connect with NIBSY as a little friend?

Children often form strong connections with familiar objects, comfort items and special little companions that feel like their own. A NIBSY character can become something familiar your child chooses to keep close during separation, change or unfamiliar situations.

The character offers emotional connection, while the soft silicone and textured back give busy little hands something soothing to hold and explore.

How do I choose the right NIBSY character?

You can choose the character your child naturally connects with or the superpower you would like to help them practise.

Sloth: Calm · Dragon: Bravery · Bunny: Positive thinking · Capybara: Confidence · Flamingo: Friendship

There is no wrong choice. Sometimes children are drawn to the character that simply feels right to them.

When might my child use NIBSY?

Your child may choose to use NIBSY during school drop-offs and classroom transitions, bedtime worries, appointments or unfamiliar places, travel and time away from home, new activities or social situations, and moments of frustration, nervousness or overwhelm.

NIBSY is designed to be small enough to go wherever your child may need a familiar little friend.

Can NIBSY support my child during anxious or overwhelming moments?

NIBSY can give your child something familiar to hold, squeeze or rub when they are feeling nervous, unsettled or overwhelmed. The sensory texture and character connection may offer comfort and help your child pause during a difficult moment.

NIBSY is a comfort and sensory product. It is not a medical device and does not diagnose, treat or cure anxiety or any other condition. Professional support should always be sought when needed.

Can my child take NIBSY to school?

NIBSY was created with classrooms in mind. It is quiet, discreet and small enough to be worn on the thumb, held in the hand or kept in a pocket.

Because every school and classroom has its own guidelines, we recommend checking with your child's teacher or school before sending NIBSY to class.

Is NIBSY suitable for travel?

Yes. NIBSY is small, lightweight and easy to keep close during car trips, flights, holidays and time away from home.

For children who feel unsettled by change or unfamiliar places, having their chosen NIBSY nearby can provide a familiar little connection to home.

Safety and Care

What age is NIBSY suitable for?

NIBSY is designed primarily for children aged approximately 5 to 9 years, although older children may also enjoy using one. NIBSY is not suitable for children under three years of age.

Children should always use NIBSY appropriately and under adult supervision where needed.

What is NIBSY made from?

NIBSY is made from soft, food-grade silicone. It has been designed to feel comfortable in little hands and includes textured sensory details on the back.

Food-grade silicone does not mean NIBSY is intended to be chewed or used as a teether.

Is NIBSY suitable for chewing?

No. NIBSY is not designed to be used as a teether or chew toy. It is intended to be worn, held, squeezed and rubbed.

Children who regularly chew sensory products should use an item specifically designed and tested for chewing.

How do I clean and care for NIBSY?

Wash NIBSY gently using warm water and mild soap. Rinse thoroughly and allow it to air dry completely before your child uses it again.

Avoid harsh chemicals, abrasive cleaners and extreme heat. Check NIBSY regularly for signs of wear or damage.

What should I do if NIBSY becomes damaged?

Stop using NIBSY immediately if it becomes torn, split, loose or otherwise damaged. Do not allow your child to continue using a damaged NIBSY.

Contact us if you believe the damage may be the result of a product fault.

Does my child need adult supervision?

Adults should ensure NIBSY is being used appropriately and check it regularly for damage. Younger children and children who may place objects in their mouths should be supervised closely.

NIBSY is not suitable for children under three years of age.

Ordering and Delivery

Will NIBSY fit my child's thumb?

NIBSY has been designed for small hands and can be worn on the thumb. Because children's hands vary, some children may prefer to hold, squeeze or rub their NIBSY rather than wear it.

NIBSY can still provide comfort and sensory input whether it is worn, held or kept close in a pocket.

How long does shipping take?

Orders are prepared and dispatched as quickly as possible. Delivery times will depend on your location and the shipping service selected at checkout. You will receive an email confirmation once your order has been dispatched.

Exact processing and Australian delivery timeframes to be added here once confirmed.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Please check your junk or spam folder if you cannot see the email.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect. Include your order number and clear photographs of the item and packaging so we can review the issue and help put it right.

Returns and Refunds

How do I request a return?

Please contact us before sending an item back. Include your order number, the reason for the return and any relevant photographs. We will review your request and provide instructions if the return is accepted.

Items returned without prior approval may not be accepted.

What is your returns policy?

Returns must meet the conditions outlined in our full Returns Policy. Items generally need to be unused, undamaged and returned in their original packaging. Different conditions may apply to faulty, damaged or incorrect products.

Please read the full Returns Policy before requesting a return.

When will I receive my refund?

Once your return has been received and inspected, we will let you know whether the refund has been approved. Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

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